Welcome to Unumed, a software and data science company that works towards a world where the best technology supports, enables, and empowers healthcare professionals, health care administrators, and patients globally.
The Privacy Policy details Unumed's commitment to safeguarding the privacy and security of the data and other information entrusted to us by our customers, the patients our customers care for, prospective customers, business partners, third-party providers, and other users who engage with us through utilizing the Unumed Health Management Platform and related Patient portal (collectively referred to as Services) or visiting our website.
Unumed emphasizes the significance of contractual agreements, known as Provider Agreements, with our customers (health care providers). These agreements include specific provisions related to the use of health data and other information within our Services. In case of any conflict between the pro-visions of this Privacy Policy and the Provider Agreement, the terms specified in the Provider Agreement shall take precedence and control the processing of personal data.
We kindly ask that you carefully review this Privacy Policy to fully understand our practices concerning Personal Information you may choose to share with us through the Unumed Health Management Platform, the Patient portal or our website.
For further clarification on specific terms, please refer to the Definitions provided below.
Our Services, serves as a comprehensive Health Management Platform that supports and empowers clinical and financial staff alike.
In relation to health data and other information submitted to us through our Services, we establish contractual agreements (Provider Agreements) with our customers including, where relevant, Data Processing Agreements. These agreements contain detailed provisions governing the usage of such in-formation. While this Privacy Policy complements the terms outlined in the Provider Agreements and Data Processing Agreements, in the event of any conflict, the provisions stipulated in the Data Pro-cessing Agreement, subsequently, the Provider Agreement will take precedence.
At Unumed, we handle customer data with the utmost care, strictly
complying to the direction and control provided by our Customers
and applicable laws. It is important to note that we neither claim
ownership of, nor exert control over the origin or validity of the
personal data processed on behalf of our customers and subject to
our Customers’ instructions. In managing Customer Databases
integral to our services, we do not establish direct relationships
with individuals whose personal data are stored, as we work as a
Data Processor on behalf of the Customer, who is the Data
Controller.
As a result, we do not actively seek, gather, or
keep permissions or instructions to access, correct, up-date, or
delete Personal Information as this is the responsibility of the
Data Controller.
Any requests related to personal data maintained in our databases should be directed to our Custom-ers, and we fully commit to honouring and supporting any instructions they provide. Our role is to en-sure the secure and compliant processing of Customer Data in alignment with the directives and pref-erences of our customers.
Data related to the Services are collected through different modules.
Data collected within our Services may be shared with third parties on behalf of our Customers, subject to our Customers’ specific instruction. It is the responsibility of our Customers to ensure compliance with regulations and laws that mandate the provision of notice, disclosure, and obtaining consent before transferring the personal data to Unumed.
We prioritize the security of user data. Our measures include physical security, administrative controls, technical safeguards (with encryption, among others), a secure cloud environment, and access controls and logging.
All employees, contractors, consultants etc. who work for Unumed in connection with delivering the Services, are subject to appropriate confidentiality clauses ensuring their obligation to uphold secrecy regarding personal information that they may process or gain access to in connection with their work for Unumed.
We are committed to compliance with GDPR and relevant international privacy legislation. In the event of a security threat or vulnerability, we will contact our Customers as soon as possible to recommend protective measures.
Incidents of suspected or actual unauthorized handling of Personal Information will promptly be directed to Unumed’s Legal and Compliance team and the Customer. The Legal and Compliance team is responsible for assessing and advising the Customer of the situation in order to make the Customer able to determine on necessary steps to be taken. Unumed will under all circumstances immediately initiate measures to mitigate the consequences of any incident.
It is important to note that third parties providing services may have different procedures for protecting Personal Information. Unumed takes measures to select reputable third-party service providers and – where applicable – enters into contractual agreements to ensure these providers comply with data protection laws.
However, Unumed cannot guarantee or be held responsible for the policies or compliance of third parties, even if we have integrated their solutions into our Services and/or made them available to you. We recommend reviewing the privacy policies of such third parties to understand their data protection practices. A list can be obtained from Unumed on request.
Unumed is committed to safeguarding the privacy of Personal Information. We do not sell or rent personal information to third parties. We will only share Personal Information under the following circumstances:
We may engage service providers to facilitate and enhance our services. These service providers assist us in delivering the Services, managing data storage, conducting web analytics, and maintain-ing/growing our platform. These providers have access to Personal Information solely for the purpose of performing tasks on our behalf and are contractually obligated to uphold the same level of data protection as required by GDPR.
We may disclose Personal Information to law enforcement officials, governmental agencies, or other legal entities under the following conditions:
In instances where we are required by law to share data, involving the disclosure of Personal Information to legal entities, such as insurance companies related to claims, through APIs (Application Programming Interfaces), rest assured that only the data essential for the specified purpose will be shared.
In some instances, we may share certain aggregated non-personal information with third parties. This information does not identify individuals and is used for statistical analysis and improving our services.
As Data Processors, we assist Data Controllers in ensuring that Data Subjects can exercise their rights, including the right to access, correct, delete, restrict processing, and obtain data in a portable format. We encourage Data Subjects to reach out directly to their Data Controllers for exercising these rights, and we collaborate closely with Data Controllers to ensure a smooth and compliant process in ad-dressing these requests.
Unumed collects and process personal data as a Data Controller about customers´ contact persons, prospective customers, those reaching out through our website, job applicants and users of our soft-ware, excluding our customers. This includes care providers and contractors collaborating with our customers.
Unumed’s main purpose in collection, storing and processing personal data, is to provide - and on an ongoing basis develop and improve - the services that Unumed has agreed to provide to its customers and/or to ensure relevant and precise communication with you.
Such processing is carried out under one or more of the following legal bases:
Unumed only collects and stores personal information about you to the extent necessary and for as long as we need to fulfil the purposes mentioned above or as required by applicable law.
Personal information is otherwise deleted in accordance with Unumed’s deletion policy.
To the extent that the processing of personal information is based on your consent, you always have the right to withdraw your consent. However, such withdrawal does not affect the processing or disclosure of personal information that has occurred prior to the withdrawal of consent.
You also have the following rights, which you can learn more about in the Data Protection Agency's guidance on datatilsynet.dk
If you have any questions about our processing of your information or wish to exercise the above rights, you can contact us via our contact information provided on the website.
Unumed only shares your information with subcontractors or partners to the extent necessary to fulfil the purposes stated in this policy. Unumed always ensures that such subcontractors or partners are subject to contractual obligations that ensure compliance with the law, your confidentiality, and adequate security of the necessary technical and organizational security measures.
If personal information is shared with subcontractors or partners located outside the EU/EEA, a legal basis for such transfer is also ensured.
Information may be disclosed to others in cases where Unumed is required to disclose personal information by law or on the basis of a legitimate request from public authorities.
Upon visiting the Unumed website (www.unumed.com), visitors will receive a pop-up cookie banner informing them about the cookies collected during their navigation, if they consent. For further details on the cookies collected, please refer to our Cookie Policy (Section 4.2. Cookie Policy).
When contacting us through our website, we kindly ask that you provide information about the organization you represent, your job title, personal name, contact and country of origin, along with your message. Rest assured, the information provided in this case will be used solely for feedback purposes and will not be shared with third parties.
Our Cookie Policy provides information about the types of cookies we use, their purposes, and how users can manage their preferences.
Cookies are small text files that are placed on users’ devices when they visit any website. They serve various purposes, including functioning of the website, improving the browsing experience, and help-ing website owners to understand how users interact with the website.
Unumed’s website only collects cookies upon user consent and the collection is only done by reCAPTCHA which is a protection service provided by Google that helps protect websites from spam and abuse. It may analyse traffic, (potentially containing Users’ Personal Data) with the purpose of filter-ing the parts of traffic recognized as bots or spam.
Any information collected by the cookies is used solely for the purposes outlined in this policy and is handled in accordance with our Privacy Policy.
The functionality implication if not providing consent is limited to not being able to contact Unumed through the Contact form on the website.
As we modify our website, this Cookie Policy may be subject to updates and changes. Therefore, we encourage our users to review this policy periodically, but we will also show transparently in our cook-ie banner.
As privacy regulations and practices change and we improve our services, we may update this Policy periodically. We will try to give advance notice of any changes, but in certain cases we also have the right to make changes without notice if required by law. We will make an effort to inform all users of any changes through our contracts and communication channels in our Services, but we also encourage them to review the "Last Updated" date to ensure they are aware of the latest version.
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at info@unumed.com.
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